Frequently Asked Questions
What are Managed Services?
It is the practice of transferring day-to-day IT tasks to an online system that will run these tasks automatically every night after business hours so it will not interrupt your work day. These tasks include antivirus scans, spyware scans, defrags, Microsoft patch installs, and backups to name a few.
What is a Managed Service Provider?
A managed services provider (MSP) is typically an IT services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as the MSP determine that the services are needed. Most MSPs bill a flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs.
What services are provided with your Managed Services?
Please click here to see all the services we offer All Managed Services
How much does it cost?
A custom quote will be given to you or your company after one of our technicians discuss with your IT needs. Please click here to contact us and one of our technicians will get back to you within 24 hours.
Are there any contracts I have to sign?
Yes. We do require a 1 year contract for businesses and a 6 month contract for home users. If you are a reseller, you will not have to sign a contract.
Can I cancel your services after my contract is up?
Do you offer any other services besides Managed Services?
Yes we offer a wide array of other services. Please click here Services to see some of them or Contact Us with your current IT needs and we will get back to you within 24 hours.
What areas do you support?
Currently, we support all of Southern California.
What are your business hours?
We are open Monday through Friday 9:00AM – 5:00PM. If you need after hours assistance or Saturday assistance, please call to discuss your situation.
What is the best way to contact us?
Please click here Contact Us and you can call us or send us an e-mail. One of our technicians will get back to you within 24 hours at the latest.
We're Here To Help!
Southern California Main Headquarters.
729 Watson Ave.
Simi Valley, CA 93065
Local number: 805-915-3500
Cell Number: 805-304-6070
Fax Number: 805-582-4941